How to integrate with RemoteLock

Whistle can integrate with your RemoteLock account to automatically send access pin codes to guests.

About Integration

This integration will sync with your RemoteLock account to create access pin codes in the guest profile and create or revoke access pin code access to your guests. Additionally, you can schedule automated messages to automatically send access pin codes to your guest.

  1. Setup
  2. Device Mapping
  3. Create Access Codes
  4. Send Access Code
  5. Revoke Access Code
  6. Automate Access Codes
  7. FAQ

 

Setup

  1. Navigate to the Company > Integrations tab
  2. Scroll down to the Digital Keys section
  3. Select Enable for "RemoteLock", and click View Settings
  4. Click Add Connection

Device Mapping

Reservation Room names may be different than your Lock/Device names. Use the "Device to Door Name Mapping" settings to assign Room Names to the Lock/Device.

  1. After connecting Whistle to RemoteLock, click the "edit" (pencil) icon to edit the settings.
  2. Enter the name of the Reservation Room Name used in Whistle for each Lock/Device. Multiple text values can be used.
  3. Click "Confirm"

Screen Shot 2022-02-08 at 9.10.24 AM

Create Access Codes

  1. While in an open message, expand the Digital Key section in the guest profile by clicking the + (plus sign)
  2. Click Create Access Code
  3. Select guest room number under Door
  4. Select the Start/End Date and Time of guest access
  5. Click Confirm
    Create KeyCode

 

Send Access Code

  1. While in an open message, expand the Digital Key section in the guest profile by clicking the + (plus sign)
  2. Click the Arrow next to the digital key to send
  3. A templated message will appear in your message box with code details to edit as needed, click Send
    Send Flexipass

 

Revoke Access Code

  1. While in an open message, expand the Digital Key section in the guest profile by clicking the + (plus sign)
  2. Click the red Trashcan next to the digital key to remove
  3. Confirm action to revoke key code
    Revoke Key

 

Automate Access Pin Codes

If you plan on sending multiple automated messages with the remote lock variable, please allow at least 1 minute between automated messages that contain the remote lock variable.

Automating access using Whistle Automated Messages performs the following:

  1. A random access pin is generated
  2. The access is created based on Room name on the Reservation
  3. The access is set for the reservation dates of stay and the access times are based on your RemoteLock account.

Create an Automated Message with RemoteLock Pin Variable

  1. Go to the Automation tab inside Whistle

  2. Select the Automated Messages section

  3. Click + New Automated Message

    Automated Messages - Flexipass
  4. Create title - not seen by guest

  5. Select recipients

    • In-House (by Checked-in) 
    • In-House (by Arrival)
    • In-House on Date
    • Day before Arrival
    • X Days before Arrival
    • Arriving Today
    • Day after Arrival (Stays longer than 1 day)
    • X Days after Arrival
    • Mid-Stay (Stays longer than 1 day)
    • Day before Departure
    • X Days before Departure
    • Departing Today
    • Day after Departure
    • X Days after Departure
    • INTEGRATION REQUIRED: PMS Reservation Created 
    • INTEGRATION REQUIRED: PMS Reservation Checked In 
    • INTEGRATION REQUIRED: PMS Reservation Checked Out
    • INTEGRATION REQUIRED: PMS Reservation Canceled
  6. Add Condition (if any) 
  7. Schedule when the message Runs
    • One-Time (scheduled)
    • Repeating (automated)
  8. Select Days when message runs
    • Sunday
    • Monday
    • Tuesday
    • Wednesday
    • Thursday
    • Friday
    • Saturday
  9. Choose Run Time by clicking time clock
    Screen Shot 2021-09-24 at 10.18.48 AM
  10. Chose automation type - Message Guest
  11. Select if you want to enable multi-reservation messaging
  12. Type your message and include variable -> reservation -> RemoteLock Pin

Recommended Message Text

To unlock your door for room {{room_number}}, enter the access code: {{remotelock_pin}} followed by the "#" key. To lock the door, press the "*" key twice.

13. Click Create

Frequently Asked Questions

Q: Do I need to create the access pin in RemoteLock when using an Automated Message?

No, Whistle will automatically create a new access code for the guest using their Reservation Arrival/Departure dates and the default Guest start/end times.

Q: Can I use the last 4 digits of the Guests phone number as the pin code?

Yes, in Whistle go to Company > Integrations > RemoteLock and edit your existing RemoteLock connection. Toggle on "Use last 4 of Guest phone".

Q: If a Guests changes rooms, will their access pin work still?

First, create an Automated Message in Whistle using the "Reservation Room Changed" recipient type. Then, set the "Automation Type" to "RemoteLock Update Access Pin". This will update their access pin to allow access to the new room.

Q: If a Guest extends their stay, will the access pin be updated?

No, Whistle is currently working on an Automation to support this.

Q: If a Guest checks out early, will their access be revoked?

First, create an Automated Message in Whistle using the "Reservation Checked Out" recipient type. Then, set the "Automation Type" to "RemoteLock Revoke Access Pin". This will revoke their access on Check Out.

Q. When sending codes to RemoteLock it is only sending to the Room and not common doors, how can I fix this?

This should be able to be fixed with the Common Door settings in RemoteLock: https://support.remotelock.com/hc/en-us/articles/360001772511-Common-Door-Function