How to utilize tickets in Guest Chat [Premium & Enterprise]

Create/Schedule Tickets (Tasks, Checklist, Inspections) from a guest message.

Whistle Tickets

Allows users to create, dispatch, and track tickets for the property including; tasks, checklists and inspections. 

Create

Start

Chat

Complete

Cancel

Create

1. Go to the Guest Chat tab inside Whistle
2. Select Guest
3. Hover over the message to select the three dot icon
   
4. Click  + Create Ticket
   
5. Fill in Ticket Details
   
   1. Ticket Type - Task, Checklist or Inspection
      1. Task Type - Request/Work Order
      2. Checklist - Admin Created Checkmark To Do List
      3. Inspection - Admin Created Daily Review (Pass, Inspect, Fail)
   2. Assignee - whistle user to complete ticket (optional)
   3. Room - location of ticket (optional)
   4. Schedule - start and due date/time (optional)
      • Repeat - recurring ticket (optional)
6. Click Create Ticket
   

Start

1. Go to the Guest Chat tab inside Whistle
2. Select the Guest
3. Click the Ticket Summary or click the + (plus sign) next to Tickets to expand section and view guest tickets
   
4. Click Start
   

Chat

1. Go to the Guest Chat tab inside Whistle
2. Select Guest
3. Click the Ticket Summary or click the + (plus sign) next to Tickets to expand section and view guest tickets
   
4. Click the Comments tab within the ticket
5. Type Message
6. Click Send
   

Complete

1. Go to the Guest Chat tab inside Whistle
2. Select Guest
3. Click the Ticket Summary or click the + (plus sign) next to Tickets to expand section and view guest tickets
   
4. Click Complete
   

Cancel

1. Go to the Guest Chat tab inside Whistle
2. Select Guest
3. Click the Ticket Summary or click the + (plus sign) next to Tickets to expand section and view guest tickets
   
4. Click Cancel