How to integrate with Protel

Setup

Reach out to Protel support team for assistance with creating and scheduling a reservation report.

1. Create a reservation report (csv or excel) containing the following guest data;

   1.  Reservation ID

   2. Arrival Date

   3. Departure Date

   4. First Name

   5. Last Name

   6. Email

   7. Phone Number

   8. Room Number 

   9. Reservation Status

   10. Rate Code

2. Schedule the reservation report to be sent (repeatedly) to your Whistle platform integration email

   1. To find your platform integration email 

      1. Go to the Company -> Integrations section inside Whistle

      2. Click the Import Reservations by Email banner
      3. Click Generate Email
         
      4. Provide email to Protel support to send report
      5. Email support@trywhistle.com once the report is completed and sent
3. Whistle support will complete the integration connection
   1. Once enabled, a timestamp will be displayed next to 'Import Reservations by Email'  banner of when we last received data from Protel
   2. Contact support@trywhistle.com with any issues

Data Received

Guest

• Full Name

• First Name

• Last Name

• Email

• Cell Phone -  Phone (if cell phone field is blank)

Reservation

• Reservation ID

• Confirmation #

• Room Number

• Arrival Date (mm/dd/yyyy)

• Departure Date (mm/dd/yyyy)

• Arrival Date (dd/mm/yyyy)

• Departure Date (dd/mm/yyyy) 

• Status
• Rate Code
• Booking Channel

Data Synced