Allows for posting of both paid and unpaid Upsell Orders to a StayNTouch Reservation folio.
If your Whistle account is already connected to StayNTouch, you will need to re-connect once. This allows Whistle to access new permissions to post charges.
Go to the Upsell tab inside Whistle
Add StayNTouch Charge Codes to each product(s)
Post to Folio
Once an order has been placed by a Guest, that Upsell order can be added to the StayNTouch folio in via the Post to Folio button or when Fulfilling an order. A StayNTouch reservation must be assigned to the order. This will create a charge(s) to the StayNTouch Reservation folio for each line item in the order. Both paid & unpaid orders can be posted to a Reservation folio.
Paid & Unpaid Orders
Paid Orders - Whistle can collect paid (credit card) orders via payment gateway partners (like Stripe). These orders can be posted to the StayNTouch Reservation folio, they will be recorded as already paid with a payment type of "credit".
Unpaid Orders - Whistle offers a "Room Charge" option, so that Guests can add the charge to their folio. These orders can be posted to the StayNTouch Reservation folio to be added to the Reservation balance.
Taxes are set in Whistle in Upsell > Settings, or at the Upsell > Products level. When a charge is created in StayNTouch the taxes are added at the item level (each product purchased has taxes assigned). Taxes are labeled as Sales Tax.
If you have Delivery Fees enabled (configured in Upsell > Settings), the delivery fee is added as a line item to the StayNTouch Reservation folio. Additionally, taxes are calculated for the delivery fee.
If you have Tips enabled (configured in Upsell > Settings), tips are added as a line item to the StayNTouch Reservation folio.
How to add an Upsell Order to StayNTouch
- Confirm the correct Reservation is assigned to the Upsell Order
- Select Post to Folio or Fulfill
How to automatically post to folio
Upsell orders can be automatically posted to StayNTouch if a valid Reservation is detected for the customer when placing an order. To enable this, navigate to Upsell > Settings.
If a customer requests a cancellation, or an item was ordered and isn't available, then you might need to cancel or refund an order. When an order is canceled or refunded the following occurs:
- All Admin users receive a cancellation/refund Order email notification
- The customer receives an order cancellation/refund email.
Cancel or Refund options will be available for an Order depending on the payment method for the Order. Room Charge orders do not have any payment captured, and are able to be cancelled. Credit Card orders already have payment captured, and must be refunded or partially refunded.
Room Charge Void
When a room charge is voided, the charge(s) for the order are completely removed from the Reservation folio.
Credit Card Refund/Partial Refund
When a credit card order is refunded or partially refunded the following occur:
- If a full refund is issued. The charge(s) for the order are completely removed from the Reservation folio.
- If a partial refund is issued. The charges are removed from the folio, and a new charge is added to the folio with an additional line item for the refunded amount (a negative amount).
Remove from Folio
At any time, the Remove From Folio button is available. This will remove the charge(s) from the Reservation folio. This can be utilized in the event of an incorrect reservation specified or any other need.