How to upload Hilton OnQ reservation report – Whistle (Legacy)

Go to the Reservations tab inside Whistle
Click Upload at the top right
Select OnQ report saved to the desktop with arriving guest data;
1. Last Name
2. First Name
3. Notes
4. Phone Number
5. Arrival Date
6. Departure Date
7. Room
Upload settings will appear, make sure ALL columns have the correct titles
This will only need to be done once
Enter Title for upload template - OnQ
Select Skip First Row box to not upload first row report titles
Click Confirm
- [Phone] Format phone number cell in Plain Text format.
- [Phone] International Phone numbers must have country code
- [Phone] Phone number spaces, parentheses, and dashes are ok and will be removed
- [Arrival/Departure] dates should be formatted as Date or Date time
- Red bar may appear after you upload file, this informs you what rows were not imported due to incorrect data (e.g. not valid phone numbers)

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