Short video clips explaining Whistle's features to new users with the Basic Subscription ~ 20 minutes
Table of Contents
A Guest Conversation is the interaction between the property and the guest. There are 5 different status options for the messages; new, read, replied, error and AI.
Opt-In/Opt-Out Engine has customers receiving a SMS message from the property to verify their consent for receiving texts.
Guests have the option to Opt-Out and not receive any messages.
Create User Templates to populate pre-saved message into message box (not visible to other users).
Variables personalize communication with guests [Reservation Variables] or provide certain data points about your hotel added by an Admin [Company Variables].
Widgets are third party services enabled by an Admin that easily sends a link to the guest about the service (TripAdvisor, Viator, Chargerback, Discotech and Enterprise).
Google Translate is available for users to translate guests inbound message and reply back with language used.
Emojis are available for users to personalize communication. Confirm with your management on the use of emojis in your platform.
To send multimedia messages use Upload.
Internal Notes is available for users to add notes within a chat history (not sent to guest).
Block Guest to stop receiving messages from number messaging into platform.
To Merge a guest, this will have their communication channels located in one chat history.
Guest Chat Departments is utilized to organize guest chat conversations.
Deactivated with Basic Subscription
Team chat allows for internal communication that cannot be seen by guests. Team chat allows users to create channel(s) containing multiple users to be able to group messaging each other. Direct Chat allows users to directly message another user privately 1-on-1.
Log Sheets (DESKTOP VERSION ONLY)
LogSheets available on your desktop version can digitize and manage entries, like guest requests, to-dos, etc.
Analytics allows you to view your platform performance.
Survey Analytics allows you to view your platform's survey performance.
Reservations (DESKTOP VERSION ONLY)
Me settings allows users to customize their profile and access help desk documents.
Desktop Notifications allows users to be notified of new items.
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