Short video clips explaining Whistle's features to new admins with the Basic Subscription ~ 40 minutes
Table of Contents
Guest Chat
A Guest Conversation is the interaction between the property and the guest. There are 5 different status options for the messages; new, read, replied, error and AI.
Guests have the option to Opt-Out and not receive any messages.
Create User Templates to populate pre-saved message into message box (not visible to other users).
Variables personalize communication with guests [Reservation Variables] or provide certain data points about your hotel added by an Admin [Company Variables].
Widgets are third party services enabled by an Admin that easily sends a link to the guest about the service (TripAdvisor, Viator, Chargerback, Discotech and Enterprise).
Google Translate is available for users to translate guests inbound message and reply back with language used.
Emojis are available for users to personalize communication. Confirm with your management on the use of emojis in your platform.
To send multimedia messages use Upload.
Internal Notes is available for users to add notes within a chat history (not sent to guest).
Block Guest to stop receiving messages from number messaging into platform.
To Merge a guest, this will have their communication channels located in one chat history.
Guest Chat Departments is utilized to organize guest chat conversations.
Automations
Automated Messages delivers a message to multiple guests at a set time based off the guest's arrival and departure date that is stored in your property's Reservations tab.
Workflow Automation automates responses, task dispatching, internal messaging and additional triggers.
AI Responses
CommandsLive Chat
Deactivated with Basic Subscription
Team
Team chat allows for internal communication that cannot be seen by guests. Team chat allows users to create channel(s) containing multiple users to be able to group messaging each other. Direct Chat allows users to directly message another user privately 1-on-1.
LogSheets available on your desktop version can digitize and manage entries, like guest requests, to-dos, etc.
Analytics
Analytics allows you to view your platform performance.
Survey Analytics allows you to view your platform's survey performance.
Company Settings is where Admins can set the platform's timezone, users permissions and SMS escalations.
Billing allows Admins to view and edit current Whistle plan.
Managing Users.
Message Escalation allows admins to set up rules to receive notifications for overdue guest messages (unread/ not replied).
Guest Chat Departments is utilized to organize guest chat conversations.
Guest Chat Availability allows Admins to set your team's hours of availability for guest to expect a response.
Templates and Suggestions allows Admins to preset responses and/or suggested replies in conversations.
eSignatures allow your hotel to collect document signatures and attachments electronically, for an additional cost.
Campaign History allows admins to see all messages sent out of the platform as a “campaign” and resend to the same guest(s) for a follow up.
Surveys Creation allows property to send a text in the form of a question where it tracks the responses and you can automate replies for specific responses.
Sending Surveys allows property to send a text in the form of a question where it tracks the responses and you can automate replies for specific responses.
Messaging Services
Facebook Messenger (Enabled by Admin) allows users to send inbound/outbound messages directly to guest via Facebook.
Email (Enabled by Admin) allows users to send inbound/outbound messages directly to guest via custom domain.
Viber (Enabled by Admin) allows users to send inbound/outbound messages directly to guest via Viber.
WhatsApp (Enabled by Admin) allows users to send inbound/outbound messages directly to guest via WhatsApp.
Opt-In/Opt-Out Engine has customers receiving a SMS message from the property to verify their consent for receiving texts.
Whistle Video Calling (ENTERPRISE PLAN ONLY)
TripAdvisor Review Request (Enabled by Admin) allows users to send a link to the guest with the property's survey form.
Unhappy Guest Alert (Enabled by Admin) allows admins to receive an email anytime an unhappy message is sent in by a guest.
Chargerback (Enabled by Admin) allows users to send a link to the guest to initiate lost-and-found process, Chargerback account needed.
Discotech (Enabled by Admin) allows users to send a link to the guests interested in nightlife for the area.
Enterprise (Enabled by Admin) allows users to send a link to the guest offering a recommendation of booking a rental car.
Viator (Enabled by Admin) allows users to send a link to the guests interested in tours and activities for the area.
Emailed reports allows users to receive an automated email that summarizes property's Whistle activity.
Integrations
PMS Integration allows Whistle to receive all new and edited reservations from your PMS system.
Booking Engine Integration allows for availability and rates to be searched for inside 'Live Chat' message with guest.
Point of Sale Integration allows for category and product synchronization as well as payment processing through your portal.
Task Management Integration allows for dispatching of tasks directly from your conversation with the guest.
In Room Tablet Integration allows notifications of order requests placed inside a hotel room.
Company Variables allows the ability to create certain data points about your hotel for your users to send.
Use the Welcome Card creator to design your property specific card, including logo and layout to include with your key cards at check in.
Me
Me settings allows users to customize their profile and access help desk documents.
Desktop Notifications allows users to be notified of new items.
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