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How to integrate with TRACK HS

Heather Stanley
Updated

Whistle can integrate with your TRACK HS account to facilitate automated messages to your guests.

Setup

Step 1:  Enable TRACK Integration within Whistle

  1. Go to the Company -> Integrations section inside Whistle

  2. Click the enable button next to the TRACK banner

    Screen Shot 2021-07-29 at 11.58.16 AM

Step 2: Create/retrieve server API keys in Track HS account

  1. Within your Track HS account go to Configuration -> Company Setup -> API Keys
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Step 3: Enter API Keys into Whistle

  1. Within your Whistle account go to Company -> Integrations -> TRACK -> View Settings -> click +Add Connection and enter:
    1. Hotel Name
    2. Server Key
    3. Server Secret
    4. API URL
  2. All API endpoints will use the following form: https://.trackhs.com/api - replace with the TRACK customer subdomain name

Once enabled, a timestamp will be displayed next to TRACK banner of when we last received data from TRACK

Data Received

Guest

  • Full Name

  • First Name

  • Last Name

  • Email

  • Cell Phone -  Phone (if cell phone field is blank)

Reservation

  • Reservation ID

  • Room Number

  • Arrival Date (mm/dd/yyyy)

  • Departure Date (mm/dd/yyyy)

  • Arrival Date (dd/mm/yyyy)

  • Departure Date (dd/mm/yyyy)

  • Arrival Time
  • Departure Time
  • Nights
  • Reservation Status
  • Unit Code
  • Early Arrival
  • Late Departure
  • Door Code
  • Balance
  • Grand Total
  • VIP

Data Synced

    • Syncs all new reservations and any reservation changes every 10 minutes

    • Backfills all future reservations

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