How to create an automated message

Go to the Automation tab inside Whistle

Select Automated Messages

Click + New Automated Message

Add Title - not seen by guest

Select Reservations / Recipients

• In-House (by Checked-in) 
• In-House (by Arrival)
• In-House on Date
• Day before Arrival
• X Days before Arrival
• Arriving Today
• Day after Arrival (Stays longer than 1 day)
• X Days after Arrival
• Mid-Stay (Stays longer than 1 day)
• Day before Departure
• X Days before Departure
• Departing Today
• Day after Departure
• X Days after Departure
• INTEGRATION REQUIRED: PMS Reservation Created 
• INTEGRATION REQUIRED: PMS Reservation Checked In 
• INTEGRATION REQUIRED: PMS Reservation Checked Out
• INTEGRATION REQUIRED: PMS Reservation Canceled
• INTEGRATION REQUIRED: PMS Reservation Room Change
• ENTERPRISE REQUIRED: Digital Registration Completed

1. Guest has been sent Automated Message
2. Guest has not been sent Automated Message
3. Reservation History (Returning Guest, Total Nights Stayed, Digital Registration)
4. Guest Fields (Name, Email and Phone)
5. Reservation Fields (Dates, Status, Stays (nights))
6. Room Fields (Room No. Room Condition Status)

1. One-Time (scheduled)
2. Repeating (automated)

1. Sunday
2. Monday
3. Tuesday
4. Wednesday
5. Thursday
6. Friday
7. Saturday

1. Message Guest
   1. Choose if you wish to enable multi-reservation messaging
   2. Select messaging channel if you have any others enabled (eg. email, whatsapp)
   3. Select Survey Template or Type Message
   4. Click Create
2. Create a Ticket
   1. Select Task, Checklist or Inspection
   2. Select Ticket Type
   3. Choose Assignee (optional)
   4. Add Description (optional)
   5. Click Save
3. Notify Team Chat
   1. Select Channel
   2. Type your message
   3. Click Create