How to utilize HotSOS integration

Whistle can integrate with your HotSOS account to facilitate and automated requests to be dispatched and recorded.

Setup

Automate Service Requests

Manually Create Ticket

Whistle + HotSOS Video Tutorial

Setup

1. Go to the Company -> Integrations section inside Whistle
2. Scroll down to Task Management Integrations and enable HotSOS
   
3. Whistle support team will reach out to HotSOS to confirm connection and complete the authentication
   • Reach out to HotSOS to confirm connection
4. Whistle support will complete the integration connection 
   • Contact support@trywhistle.com with any issues

Automate Service Request

Create HotSOS tickets to be automatically dispatched when a request falls in the category of Service Request.

1. Go to the Automations -> Intent Action & Replies section
2. Select Service Requests section
3. Click the + (plus sign) next to Any Service Request - Category Fallback
   
   1. Message Sentiment: Any
   2. Action Type: Create a Ticket
   3. Request Type: Service Request
4. Click Save at the top right of page
   

Manually Create Ticket

1. Within a guest message, click the 3 dot icon to dispatch task
   
2. Select Create Ticket and click Service Request/ Room Rush
   
3. Confirm ticket and task will be dispatched to HotSOS for another department to complete
   
   • Once you've created, task updates will automatically appear within the guest's conversation

Whistle + HotSOS Video Tutorials