How to utilize guest chat availability

Manage your platform availability to receive messages.

Guest Chat Availability

Schedule your team's hours of availability for guests to expect a response.

Set Status

Add Hours

Autoresponder Cooldown

Welcome Message

Away Message

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Set Status

1. Go to the Company tab inside Whistle
2. Select the Guest Chat Availability section
3. Select availability Status
   1. Always Available
   2. Always Away
   3. Use Availability Schedule (add hours)
      

Add Hours

1. Go to the Company tab inside Whistle
2. Select the Guest Chat Availability section
3. Set Status to Use Availability Schedule
4. Add Hours
   1. Everyday
   2. Weekdays
   3. Weekends
   4. Sunday
   5. Monday
   6. Tuesday
   7. Wednesday
   8. Thursday
   9. Friday
   10. Saturday
       

Autoresponder Cooldown

1. Go to the Company tab inside Whistle
2. Select the Guest Chat Availability section
3. Under Autoresponder Cooldown, select the Time to wait before another message can be sent
   

Welcome Message

This welcome message is displayed when a visitor begins a chat session, suggested if users steps away from Whistle frequently.

1. Go to the Company tab inside Whistle
2. Select the Guest Chat Availability section
3. Add Welcome Message
4. Click Save 
   

Away Message

This away message is displayed when a visitor begins a chat session, and your availability or availability schedule is AWAY

1. Go to the Company tab inside Whistle
2. Select the Guest Chat Availability section
3. Add Away Message
4. Click Save