How to utilize Live Chat [Premium & Enterprise]

Manage your website messaging in Whistle.

Live Chat

Allows for messaging between the property and potential guests through the property website.

Step 1: Install

Step 2: Set Availability

• Set Status
• Add Hours
• Welcome Message
• Away Message

Step 3: Add Email Messaging

Step 4: Set Design

• Theme

• Start Chat Form

• Launcher

• Placement

Step 5: Add Action Message

Step 6: Chat with Visitors

Multi-property Brand (Optional)

Step 1: Install

1. Go to the Live Chat tab inside Whistle
2. Select Settings section
3. Select Installation section
4. Add Domain: Enter the website(s) you will be using the Whistle Live Chat Plugin. This is a security measure so that we can guarantee messages are coming from your website
   (Ex. https://mywebsite.com)
5. Click Submit
6. Copy and Paste HTML Script into your website's HTML pages right before the closing HTML tag
   

Step 2: Set Availability

Set when your website messaging is available to online visitors.

Set Status

1. Go to the Live Chat tab inside Whistle

2. Select Settings section
3. Select Available section
4. Select availability Status
   1. Always Available
   2. Always Away
   3. Use Availability Schedule - Add Hours
      

Add Hours

1. Go to the Live Chat tab inside Whistle

2. Select Settings section
3. Select Available section
4. Set Status to Use Availability Schedule
5. Add Hours
   1. Everyday
   2. Weekdays
   3. Weekends
   4. Sunday
   5. Monday
   6. Tuesday
   7. Wednesday
   8. Thursday
   9. Friday
   10. Saturday
       

Welcome Message - displayed whenever a visitor begins a chat session

1. Go to the Live Chat tab inside Whistle

2. Select Settings section
3. Select Available section
4. Click the Welcome Message section
5. Enter Message
6. Click Save 
   

Away Message - displayed when a visitor begins a chat session and availability is set to 'Away'

1. Go to the Live Chat tab inside Whistle

2. Select Settings section
3. Select Available section
4. Click the Away Message section
5. Enter Message
6. Click Save 
   

Step 3: Add Email Messaging

Add email recipient(s) to receive an email if a website visitor starts a chat conversation.

1. Go to the Live Chat tab inside Whistle
2. Select Settings section
3. Select Email Messaging section
4. Click + Add Email
   

5. Enter Email Recipient

6. Set Status

7. Click Confirm

Step 4: Set Design

Configure website live chat widget display.

Theme - Select colors

1. Go to the Live Chat tab inside Whistle
2. Select Settings section
3. Select Design section
4. Click Theme
   
5. Select Theme Colors
   

Start Chat Form - Upload logo and set labels for a website visitor to complete in order to begin a chat

1. Go to the Live Chat tab inside Whistle
2. Select Settings section
3. Select Design section
4. Click Start Chat Form
   
5. Update Form Information 
   1. Disable Start Chat Form
   2. Display Name
   3. Fields
      
      1. Text
      2. Email
      3. Marketing Consent Checkbox

Launcher - Specify a HTML button ID that opens the live chat widget, by default a button is provided

1. Go to the Live Chat tab inside Whistle
2. Select Settings section
3. Select Design section
4. Click Launcher
   
5. Enable External Launcher Button
6. Add External Element ID
   

Placement - Set location of widget

1. Go to the Live Chat tab inside Whistle
2. Select Settings section
3. Select Design section
4. Click Placement
   
5. Update Desktop and Mobile Placement of widget
   

Step 5: Add Action Message

Add an action message, pop-up text next to chat icon, this encourages a website visitor to start a conversation by messaging in.

1. Go to the Live Chat tab inside Whistle
2. Select Settings section
3. Select Actions section
4. Enter Message to be displayed
5. Click Save Action
   

Step 6: Chat with Visitors

1. Go to the Live Chat tab inside Whistle
2. Select Guest message
3. Type your message
4. Click Send
   

Multi-property Brand

Available for platforms that operate multiple properties (brand/group). Website visitors will have the option to select which platform/property to start chat. Location is pre-selected depending on visitors website location (URL).

• Contact Whistle Support, support@trywhistle.com, to activate setup.