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How to edit message escalation rules

Heather Stanley
  • Updated
  1. Go to the Company tab inside Whistle
  2. Select the Message Escalation section
  3. Click the Escalation Rule you wish to update
    Message Escalation Edit Steps
  4. Adjust Rule Settings
  5. Adjust Rule Triggers
  6. Click Save
    Edit Escalation Rule Steps 2

     

    9 STEPS

    1. The first step is to open Whistle Messaging and click Company

    Step 1 image

    2. Click the Message Escalation section

    Step 2 image

    3. Scroll down and select the Escalation Rule you wish to update

    Step 3 image

    4. Update Rule (in our example were adding an additional trigger)

    Step 4 image

    5. Select a Trigger Type

    Step 5 image

    6. Select Recipient

    Step 6 image

    7. Click Save

    Step 7 image

    8. Click Save

    Step 8 image

    9. That's it. You're done.

    Step 9 image

    Here's an interactive tutorial

    ** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

    https://www.iorad.com/player/1912470/How-to-edit-message-escalation-rules

     

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