How to add message escalation rules

Create customized rules to notify your team on overdue guest messages.

1. Go to the Company tab inside Whistle
2. Select the Message Escalation section
3. Click + New Escalation
   
4. Fill in Rule Settings
   1. Escalate After X Minutes
   2. And Conversation Status is
      1. Unread
      2. Not Replied
   3. And Guest Chat Department is
5. Click + Create Trigger
   
6. Select Trigger Type
   1. Notify Role (Whistle Recommended)
   2. Notify Users
   3. Notify Department
   4. Follow up with guest
   5. Notify a Team Chat Channel
   6. Send an Email
   7. Send a Text
7. Click Save
   
8. Click Save
   

    

   10 STEPS

   1. The first step is to open Whistle Messaging and click Company

   

   2. Click the Message Escalation section

   

   3. Click + New Escalation

   

   4. Edit Rule Settings

   

   5. Click + Create Trigger

   

   6. Select a Trigger Type

   

   7. Select Recipient

   

   8. Click Save

   

   9. Click Save

   

   10. That's it. You're done.

   

   Here's an interactive tutorial

   ** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

   https://www.iorad.com/player/1912467/How-to-add-message-escalation-rules