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Go to the Automations tab inside Whistle
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Under Chatbot Automations, select Settings
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Enable Chatbot Automations and Guest Replies (Live Chat/Guest Chat) to have automations send
- Chatbot Automations - Automated Actions, internal notifications or tickets
- Automation Delay - Determines how long to wait before an intent action is sent, allows time for agent intervention
- Live Chat (Guest Replies) - Automated Replies, answering specific questions within Live Chat
- Guest Chat (Guest Replies) - Automated Replies, answering specific questions within Guest Chat
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