Guest messages that are detected to match the following questions will have these triggers dispatched
- While in the Automations tab inside Whistle
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Under Chatbot Automations, select the Intent Actions & Replies - with hundreds of responses available, you can go through each section and configure the responses specifically for your property
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Hotel
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Hours
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Directions
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Contact
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Policies
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Booking Online
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Payments
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Reservation
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Check-In/Out
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Rooms
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Food & Drinks
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Activities/Recommendations
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Internet
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Parking
- Service Requests
- Work Orders
- Storage
- Rentals
- Small Talk
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Click the down arrow next to the question you wish to adjust to view reply
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To edit click the 'Reply to Guest' response text
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To add a new response click the plus sign
- To remove old response click the red trash can
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- Create Action, select the Message Sentiment - if you don't know what to chose select ANY
- Chose your Action Type
- Create a Ticket - Automatically creates task and dispatches to selected department
- Reply to Guest - Set the response you want the guest to receive
- Notify a Team Chat Channel - Alert a team internally
- Send an Email - Send a custom email to the email address of your choice
- Sent a Text - Create your own customized text alerts
- Enter Response/Trigger
- Add reply button (OPTIONAL - available within Live Chat responses ONLY)
- Intents - Use to suggest an action or response from a guest
- External URL - Link to any website you would like to send the guest
- Date Picker - A calendar view for a guest to be able to pick a date(s)
- Intents - Use to suggest an action or response from a guest
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Click Save
- Enable the questions you wish to be automated, limited enablement with subscription plan
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