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How to block a guest

Heather Stanley
Updated

  1. While in the Guest Chat tab

  2. Search for guest or select guest name in 'Open' folder

  3. Select 3 dot icon at the top of the page to view additional message settings
    Screengrab copy
  4. Click Block Guest
    Screengrab copy 3
  5. Click Confirm to remove
    Screen Shot 2021-11-30 at 11.29.20 AM
    1. This will move the message from the 'Open' folder to the 'Blocked' folder - Admin Access Required to view
    2. Once guest is blocked, property will no longer receive any messages from number additionally, your team will be unable to send any messages to number.

 

 

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