While in the Guest Chat tab
Search for guest or select guest name in 'Open' folder
- Select 3 dot icon at the top of the page to view additional message settings
- Click Block Guest
- Click Confirm to remove
- This will move the message from the 'Open' folder to the 'Blocked' folder - Admin Access Required to view
- Once guest is blocked, property will no longer receive any messages from number additionally, your team will be unable to send any messages to number.