How to utilize Whistle Video Calling [Enterprise]

Enable service to video chat with guests through Whistle.

Whistle Video Calling

• Guests do not have to download a mobile app, the video call is automatically generated over the web
• Whistle's Video Calling functionality is only available on the Enterprise plan
• You can upgrade or change your plan at anytime through the billing interface - click here

• Contact Whistle Support if you have any questions, support@trywhistle.com

Step 1: Set Brand Theme

Step 2: Enable Service

Step 3: Send Link

Step 4: Automate

Step 5: Answer Video Call

Step 1: Set Brand Theme

Click here for more information.

Step 2: Enable Service

1. Go to the Company tab inside Whistle

2. Select the Messaging Services section

3. Flip the switch next to the Whistle Video Calling banner

• Whistle Support will enabled the service on the backend, links to video calling will be available the next business day.

Step 3: Send Link

1. Go to the Guest Chat tab inside Whistle

2. Select Guest you wish to send video chat link

3. While in the message box, click Variable

4. Select Whistle > Guest Portal Video Link

5. Click Send

Step 4: Automate

1. Go to the Automation tab inside Whistle

2. Select the Automated Messages section

3. Click the message you want to update or select the 3 dot icon

4. Click Edit

5. Scroll down to your message box and click Variables

6. Select Whistle > Guest Portal Video Link

7. Click Update

Step 5: Answer Video Call

Desktop View

When a guest initiates a video call, their conversation will change to display and prioritize an incoming call.

• An incoming ringing will be played until the call is answered.

Guests will also be given a number, in the order they placed their call, along with a hold time.

• This will let you know who is next in line, to better manage you queue.

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Once you click on the guest's conversation, you will then need to click on Answer Video Chat at the top of the page.

You'll be presented with a preview of your own video. You can now accept the call by clicking the phone icon to begin chatting with your guest.

Mobile App View

When a guest initiates a video call, their conversation will change to display and prioritize an incoming call.

Once you click on the guest's conversation, you will then need to click Answer Video Chat at the top. Once you do, you'll be presented with a preview of your own video.You can now accept the call by clicking the phone icon to begin chatting with your guest.

To View Guest Perspective - Click Here