Enable service to send property TripAdvisor review link through Whistle.
Step 1: Enable Service
1. Go to the Company tab inside Whistle
2. Select the Messaging Services section
3. Flip the switch next to the TripAdvisor banner
4. Click Accept
- Whistle Support will enabled the service on the backend, TripAdvisor Review link will be available the next business day in the Widget section within your message box.
- If the guest were to click the link it takes them to complete the five review questions provided by TripAdvisor.
Step 2: Edit Survey Auto Reply to include TripAdvisor Link
This will allow the property to control the audience that receives TripAdvisor link to write a review.
1. Go to the Company tab inside Whistle
2. Select the Surveys section
3. Click the Pencil Icon next to the survey template you wish to edit
4. For automated replies, scroll down to click Add Follow Up or edit saved auto responses
5. Click Widget icon
6. Add TripAdvisor Link into message
7. Click Save
Step 3: Enable Survey Automated Message to Send
1. Go to the Automation tab inside Whistle
2. Select the Automated Messages section
3. Flip the Enable switch next to the Day After Arrival Survey banner
Step 4: Review TripAdvisor Analytics
Available for Premium and Enterprise Subscription Plans
1. Go to the Analytics tab inside Whistle
2. Under Guest Messaging, select TripAdvisor
3. Adjust Date Range
4. Click Export to CSV to download analytics
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