How to utilize messaging services – Whistle (Legacy)

Manage additional services provided in the platform.

Messaging Services

Admin can enable/disable additional services, each subscription has a set number of activations available.

Basic subscription - 2 activations
Premium subscription - 4 activations
Enterprise subscription - Unlimited activations

Channels

SMS

Improve message delivery and carrier filtering.

Step 1: Submit Registration

1. Go to the Company tab inside Whistle

2. Select the Messaging Services section

3. In the SMS section, click Edit Settings

4. Provide the required Authorized Representative and Business Information

5. Once you have filled out all of the required fields, click Submit Registration

Providing false information could result in additional fees, penalties, and other repercussions by telecom providers.

Step 2: Submission Status

If your submission is successful, your status will change to Approved within a few minutes after submission.

If your submission was Rejected or Failed, please contact support@trywhistle.com.

Facebook Messenger

Connect your Facebook Page to receive Facebook messages and reply via Whistle.

Step 1: Enable Channel

1. Go to the Company tab inside Whistle

2. Select the Messaging Services section

3. Flip the switch next to the Facebook Messenger banner

Step 2: Add Account

4. In the Facebook Messenger section, click Edit Settings

5. Click + Add Page

6. Login with admin Facebook page credentials

Step 3: Receive Messages and Reply

Multiple Facebook pages can be added!

Email

Connect your Email Domain to receive emails and reply via Whistle.

Step 1: Enable Channel

1. Go to the Company tab inside Whistle
2. Select the Messaging Services section
3. Flip the switch next to the Email banner

Step 2: Add Account

4. In the Email section, click Edit Settings

5. Click + Use Custom Email Domain

6. Add Email

7. Click Confirm

Step 3: Verify Connection

A verification email will be sent with a link to click to fully authenticate the address.

Step 4: Receive Emails and Reply

Only one email can be connected at this time!

Viber

Connect your Viber account to receive Viber messages and reply via Whistle.

Step 1: Enable Channel

1. Go to the Company tab inside Whistle
2. Select the Messaging Services section
3. Flip the switch next to the Viber banner

Step 2: Add Account

4. In the Viber section, click Edit Settings

5. Click + Add Public Account

6. Enter Viber Authentication Token

7. Click Add

Step 3: Receive Messages and Reply

Connect your WhatsApp account to receive WhatsApp messages and reply via Whistle.

Step 1: Enable Channel

1. Go to the Company tab inside Whistle
2. Select the Messaging Services section
3. Flip the switch next to the WhatsApp banner

Step 2: Provide Facebook Business Manager ID

1. Access this link
2. Make sure you are in the Business Info section
3. Copy the Business Manager ID at the top
4. Email ID to support@trywhistle.com

Step 3: Pending Account Connection

Our team will then submit your application to WhatsApp.

Step 4: Receive Messages and Reply

WhatsApp should be enabled within 3 - 4 weeks depending on completion of steps.

WeChat

Connect your WeChat account to receive WeChat messages and reply via Whistle.

Step 1: Enable Channel

1. Go to the Company tab inside Whistle
2. Select the Messaging Services section
3. Flip the switch next to the WeChat banner

Step 2: Add Account

4. In the WeChat section, click Edit Settings

5. Click + Bind Account

6. Scan QR Code to bind your official WeChat Account

Step 3: Receive Messages and Reply

Services

Opt-In Engine

Manage your platform automatic consent request to ensure protection from TCPA violation (Telephone Consumer Protection Act).

This is an automated message to the guest to allow communication via Whistle.

If you attempt to message a guest who has not yet opted in, your original message will placed on hold and a consent message will be sent to the guest first
If a guest opts-out or does not respond, your original message will not send and any future messages from you are automatically blocked

Step 1: Enable Service

1. Go to the Company tab inside Whistle
2. Select the Messaging Services section
3. Flip the switch next to the Opt-In Engine banner

Step 2: Edit Verbiage

4. In the Opt-In Engine section, click Edit Settings

5. Scroll down and View/Select Available Verbiage

6. Click Save Message

Call Forwarding

Manage your platform call forwarding number.

Add a number to forward phone calls.

If the service is enabled, when a guest calls your assigned text number the call will be forwarded to the number provided
If the service is disabled, when a guest calls your assigned text number the call will drop out

Step 1: Enable Service

1. Go to the Company tab inside Whistle

2. Select the Messaging Services section

3. Flip the switch next to the Call Forwarding banner

Step 2: Add Number

4. In the Call Forwarding section, click Edit Settings

5. Add Phone Number

6. Click Update

Whistle Video Calling

Enable service to video chat with guests through Whistle.

Guests do not have to download a mobile app, the video call is automatically generated over the web
Whistle's Video Calling functionality is only available on the Enterprise plan
You can upgrade or change your plan at anytime through the billing interface - click here
Contact Whistle Support if you have any questions, support@trywhistle.com

Step 1: Enable Service

1. Go to the Company tab inside Whistle

2. Select the Messaging Services section

3. Flip the switch next to the Whistle Video Calling banner

Whistle Support will enabled the service on the backend, links to video calling will be available the next business day.

Step 2: Edit Automated Messages to Send Video Link

1. Go to the Automation tab inside Whistle

2. Select the Automated Messages section

3. Click the message you want to update or select the 3 dot icon

4. Click Edit

5. Scroll down to your message box and click Variables

6. Select Whistle > Guest Portal Video Link

7. Click Update

Step 3: Answer Video Call

Desktop View

When a guest initiates a video call, their conversation will change to display and prioritize an incoming call.

An incoming ringing will be played until the call is answered.

Guests will also be given a number, in the order they placed their call, along with a hold time.

This will let you know who is next in line, to better manage you queue.

→

Once you click on the guest's conversation, you will then need to click on Answer Video Chat at the top of the page.

You'll be presented with a preview of your own video. You can now accept the call by clicking the phone icon to begin chatting with your guest.

Mobile App View

When a guest initiates a video call, their conversation will change to display and prioritize an incoming call.

Once you click on the guest's conversation, you will then need to click Answer Video Chat at the top. Once you do, you'll be presented with a preview of your own video.You can now accept the call by clicking the phone icon to begin chatting with your guest.

Reputation Management

TripAdvisor

Step 1: Enable Service

1. Go to the Company tab inside Whistle

2. Select the Messaging Services section

3. Flip the switch next to the TripAdvisor banner

4. Click Accept

Whistle Support will enabled the service on the backend, TripAdvisor Review link will be available the next business day in the Widget section within your message box.

If the guest were to click the link it takes them to complete the five review questions provided by TripAdvisor.

Screen Shot 2021-09-09 at 12.19.49 PM

Step 2: Edit Survey Auto Reply to include TripAdvisor Link

This will allow the property to control the audience that receives TripAdvisor link to write a review.

1. Go to the Company tab inside Whistle

2. Select the Surveys section

3. Click the Pencil Icon next to the survey template you wish to edit

4. For automated replies, scroll down to click Add Follow Up or edit saved auto responses

5. Click Widget icon

6. Add TripAdvisor Link into message

7. Click Save

Step 3: Enable Survey Automated Message to Send

1. Go to the Automation tab inside Whistle

2. Select the Automated Messages section

3. Flip the Enable switch next to the Day After Arrival Survey banner

Step 4: Review TripAdvisor Analytics

Available for Premium and Enterprise Subscription Plans

1. Go to the Analytics tab inside Whistle

2. Under Guest Messaging, select TripAdvisor

3. Adjust Date Range

4. Click Export to CSV to download analytics

Unhappy Guest Alert

Enable notifications to your admin team for unhappy guest messages.

Enable Service

1. Go to the Company tab inside Whistle

2. Select the Messaging Services section

3. Flip the switch next to the Unhappy Guest Alert banner

Once enabled, your platform will automatically email your admin team, informing them of unhappy guests
You click click on the emails to get taken directly to the conversation that generated the alert

SAMPLE

Screen Shot 2021-09-09 at 1.19.49 PM

Widgets

Chargerback

Connect your Chargerback account to track and communicate guest lost and found items via Whistle.

Step 1: Enable Widget

1. Go to the Company tab inside Whistle

2. Select the Messaging Services section

3. Flip the switch next to the Chargerback banner

Step 2: Create or Add Account

4. In the Chargerback section, click Edit Settings

5. Sign up for a Chargerback account here or contact Chargerback for your account link

6. Enter Chargerback Link

7. Click Save

Step 3: Send Chargerback link

In your message box, click Widget and select Chargerback

If the guest were to click the link it takes them to complete the Chargerback Lost & Found Form

Discotech

Connect Discotech to send a link of nightlife suggestions to guests via Whistle.

Step 1: Enable Widget

1. Go to the Company tab inside Whistle

2. Select the Messaging Services section

3. Flip the switch next to the Discotech banner

4. Click Enable

Step 2: Send Discotech Link

In your message box, click Widget and select Discotech

If the guest were to click the link it takes them to a list of nightlife suggestions from Discotech based on their location

Enterprise Rent-A-Car

Connect Enterprise Rent-A-Car to send a link of rental car options to guests via Whistle.

Step 1: Enable Widget

1. Go to the Company tab inside Whistle

2. Select the Messaging Services section

3. Flip the switch next to the Enterprise Rent-A-Car banner

4. Click Accept Term & Conditions

Step 2: Send Enterprise Rent-A-Car Link

In your message box, click Widget and select Enterprise

If the guest were to click the link it takes them to our partner portal to receive highly competitive rates through Enterprise, Alamo and National